8/1/88 F

This is the single class in the Toll Collector Series. Positions in this class are responsible for collecting tolls; providing change; maintaining records; giving directions and information to the public; and keeping traffic moving steadily and safely.

Complexity of Work: Performs work of moderate difficulty in accordance with established rules and regulations. Collects tolls and makes change; records classification of vehicles and axle count on an electronic computer; completes forms and deposit slips to account for cash and commuter tickets received; packages change fund, monies, script, and tickets collected as tolls; and reports summary of collections. Oversees operation of toll equipment and reports malfunctions to supervisor. Gives travel data, directions and information to motorists. Reports accidents, unusual occurrences, and traffic problems to supervisor or state police. Assists motorists with motor vehicle breakdowns; helps to redirect traffic; and uses safety vests, flares and cones in accordance with safety procedures. May open and close commuter lanes; assist supervisor in shifting lanes; or take lane duty.

Supervision Given: Supervision is typically not a factor.

Supervision Received: Receives general supervision from the toll facility supervisor.

Scope: Work affects the flow of traffic passing through tolls and the accuracy of toll collection and recording.

Impact of Actions: Competent performance of duties in accordance with established rules and procedures facilitates the prompt, safe and efficient movement of traffic and provides motorists with assistance when needed. Failure to competently perform duties in accordance with established rules and procedures or inappropriate1y responding to emergency situations could seriously hinder the prompt, safe and efficient movement of traffic. Failure to courteously assist motorists may result in ill will from the public and inconvenience or harm to the individual(s) involved.

Personal Contacts: Ongoing contact with the general public in collection of tolls, provision of information and response to requests for assistance.

Knowledge: Working knowledge of currency; simple mathematical computations; and area roads.

Skills: Working skill in the operation of applicable electronic equipment.

Abilities: Demonstrated ability to communicate effectively both in writing and orally; to collect and count money; to make change; to perform simple mathematical computations; to complete forms; and to maintain records. Demonstrated ability to follow instructions; to work independently; and to give simple instructions and directions.

QUALIFICATIONS_GUIDE*

Licenses or Certifications: None.

Education or Training: Education or training in reading, writing, and mathematics sufficient to accurately exchange money, total collections, fill out forms, record data, follow simple instructions, and give oral directions.

Level and Type of Experience: Some experience in handling money and communicating with the public.

An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience.

This class was revised in June 1988 as a result of the Classification Review/Specification Update Program.