BRIDGE TUNNEL SUPERINTENDENT OPERATIONS 56024

06/16/93 A

This is the second class in the Bridge Tunnel Operations Superintendent series. Positions in this class manage the 24-hour operational activities of a transportation tunnel and bridge facility (which consists of one or more tunnels and drawbridges). This class is distinguished from the Bridge Tunnel Assistant Superintendent Operations class by the responsibility for managing all operational activities and staff. It is distinguished from the Bridge Tunnel Superintendent Maintenance class by its responsibility for managing the facility operational activities rather than maintenance activities.

Complexity of Work: Performs work of considerable difficulty involving the management of operational activities of assigned tunnels and bridges. Operational activities include traffic management; tunnel ventilation; hazardous material transport; emergency operations stemming from accidents, inclement weather, and other hazardous conditions; draw-span operations; removal of disabled vehicles; and safety patrol/motorist assistance. Through subordinate supervisors and staff, ensures traffic management systems are effective and efficient, and facilitate safe transport of traveling public. Develops operational policies and procedures; and ensures compliance with State and Federal rules and regulations applicable to tunnel and bridge span operations. Administers human resources programs for all operational employees either directly or through subordinate supervisors ensuring hiring, training, performance evaluation, safety and promotional activities are applied in a fair and equitable manner. Evaluates operations through investigation/review of problems, incidents, complaints, and reports, and initiates corrective action as necessary. Responds to inquiries and complaints from the public, and represents facility to news media and other external organizations, regarding operations; serves as liaison between facility and other state, federal, and local agencies/ organizations to coordinate operational activities and respond to incidents and emergencies. Coordinates traffic information distribution through local traffic advisory systems. Provides input regarding facility planning and budget preparation.

Supervision Given: Provides direct supervision to Traffic Controller Supervisors and Bridge Tunnel Assistant Superintendents Operations who, in turn, supervise and/or provide administrative direction to traffic controllers, bridge patrol supervisors, and patrollers, safety services patrollers, bridge span operators and tunnel ventilation equipment operators.

Supervision Received: Receives supervision from a higher level bridge tunnel facility management. Supervision is received in the form of policies and direction. Positions work with considerable independence, exercising full supervisory authority over facility operational activities. Supervision is sought on complex personnel, safety, traffic, or public relations issues.

Scope: Work effects the safety of the traveling public; the employees of the assigned facilities; and the public image of the agency with regard to bridge and tunnel activities.

Impact of Actions: The provision of technical and administrative guidance enables subordinates to successfully perform job duties and ensure continuity of facility operations. Effective job performance results in efficient use of time, materials, and personnel resources. Ineffective decisions could resulting a breakdown in communications, patrol, or traffic networks essential to facility operations. Work ultimately impacts the response to traffic emergencies, expediency of traffic flow, environmental conditions as affected by hazardous material transport, and the well-being of travelers and tunnel employees. Drawbridge operations impact ships traveling through affected waterways. Public's image of the facility is formed by the efficiency of the traffic operations at the facility.

Personal Contacts: Maintains frequent external contacts with the general public to respond to inquiries and complaints; with state and local police, fire, and emergency agencies concerning traffic and travel conditions and emergency situations. Contacts are made with insurance companies and attorneys regarding claims involving state equipment of accidents occurring in facilities; contacts are made with the media to arrange for distribution of traffic information and respond to questions; and with shipping companies to discuss tunnel regulations for hazardous materials and size limitations.

Knowledge: Considerable knowledge of traffic control principles, practices, and systems, of tunnel and bridge operations, of rules and regulations that govern tunnel operations and transport of hazardous material through tunnels, of emergency response procedures; and of supervisory principles and practices.

Skills: None identified for this class.

Abilities: Demonstrated ability to manage a 24-hour operation through subordinate supervisors; to plan operational activities; to develop related policies and procedures; to analyze operational problems and initiate corrective action; to supervise others; to communicate effectively orally and in writing and to respond appropriately in emergency situations.

QUALIFICATIONS GUIDE*

License or Certification: Valid Virginia driver's license.

Education or Training: Graduation from high school or equivalent.

Level and Type of Experience: Progressively responsible experience in traffic management related to bridge and tunnel operations.

An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience.

This class includes some positions formerly classified as Bridge Tunnel Superintendent, and was established as part of a Classification Review/Specification Update study, effective June 16, 1993.