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Assists the Program Manager in the supervision and direction of the statewide business enterprises operation. Assumes responsibility for the development of new business enterprises, training of staff and operators, coordination with federal and State agencies, and general managerial duties.

Assists the Program Manager in the interpretation and development of management policies. Assists in the development of operational standards and reporting procedures and monitors overall program performance. Contacts private business representatives and governmental officials for the purpose of developing vending facility agreements and reconciling complaints arising from operational problems within particular concessionaire locations. Conducts training programs for staff and blind operators to assure acceptable practices in serving the public. Recommends selection of stand operators, reviews reports and supervises maintenance of financial records completed by blind operators. Evaluates the feasibility of potential stand locations as successful vending facility operations.

Examples of duties characteristic of positions in this class:

1. Recommends and participates in the establishment of policies governing the operation of concession stands by blind persons; promulgates and implements, or supervises the implementation of, policies and rules regulating the operation of the stands.
2. Makes inspection tours for the purpose of checking the day-to-day field supervision of stand operations; reconciles difficulties resulting from complaints by persons patronizing the concessions.
3. Conducts the in-service training of blind persons in the methods and procedures of operating concession stands; makes final decision as to the acceptability of a trainee as a concessionaire.

BUSINESS ENTERPRISES ASSISTANT PROGRAM MANAGER Page 2

 

4. Holds routine conferences with field supervisors; helps them in planning their activities; gives specific assignments; counsels them on problems. Is responsible for interviewing supplier salesmen and service people and for maintaining relations with grantors, building managers, and personnel managers of locations served by stands. Counsels vending stand operators on questions that field supervisors cannot handle. Works closely with stands showing deficit.
5. Recommends modification of existing stands with particular attention to the prevention of pilfering; and on the basis of personal inspections or recommendations from Field Supervisors, determines when equipment should be replaced or redesigned.
6. Reviews monthly reports of operation from each of the stands to detect changes in income or possible mismanagement; investigates the causes of unusual changes to determine the adequacy of facilities or the need for continuance of the operation; takes appropriate measures to correct discrepancies and apparent mismanagement.
7. Computes the rate of participation in profits by stand operators; recommends maximum limits for drawing accounts set up in favor of the operators.
8. Prepares and recommends for approval budgets for the incorporated business enterprises and for the State's participation in the program; prepares annual report of activities for the information of the Director of the Commission for the Visually Handicapped.

Graduation from an accredited college or university with major studies in Business Administration, Rehabilitation, Psychology, or related fields plus two years experience in management related to vending or food service operations, at least one year of which must have involved supervisory or management responsibilities. Additional related experience may be substituted for the required education on an equivalent time basis.

Good knowledge of the principles and application of the techniques of business management; ability to instruct others in the techniques of business management; working knowledge of the principles of local, State and federal laws and regulations applicable to the Business Enterprises Program; ability to promote small businesses; ability to meet and get along well with the public; and ability to work harmoniously and effectively with handicapped persons, minorities and women.