VOLUNTEER SERVICES DIRECTOR 43522

12/1/89 A

This is the second class and director level in the Volunteer Services Management series. Positions in this class are responsible for planning, developing, implementing, coordinating and administering volunteer service programs. Typically, these responsibilities are supplemented by considerable public and community relations functions which aim to educate the public about the agency/institution and the various auxiliary services it provides. This class is distinguished from the Volunteer Services Supervisor class by its overall program management responsibilities in directing and managing all personnel and activities of an institution's volunteer services department.

Complexity of Work: Performs work of considerable difficulty which requires the independent implementation, supervision, coordination and planning of a variety of volunteer services, programs and projects. The work typically involves engaging in and overseeing the recruitment, interviewing, selection, orientation/training, placement, supervision and evaluation of volunteers; establishing program goals and objectives; planning, developing, implementing and coordinating programs and projects, and policies and procedures; and conducting evaluations and needs assessments to determine the need for on-going institutional or community based programs, expansion of programs and the staffing of volunteers. Promotes public and community relations to enhance the institution's image and educate the public about its services and programs, and to solicit support through television, radio and newspaper interviews and speaking engagements to businesses, civic organizations, community and church groups. Serves as the institution's representative and liaison to community volunteer organizations in planning and coordinating special projects. Conducts fundraising activities; and solicits, receives, accounts for and distributes all awards recognition donations. Arranges and coordinates all awards recognition programs and activities for volunteers. Develops and manages the department's annual budget; and compiles monthly and annual reports of all program activities, participants and evaluations.

Supervision Given: Supervises Volunteer Services Supervisors who provide work direction and guidance to volunteers; may supervise office support staff.

Supervision Received: Receives general direction received from a higher level institutional administrator, special programs director or major department head.

Scope: Work affects the volunteer services and programs provided by the agency which in turn affects the patients, clients, residents, visitors, staff, and patrons at whom these services are targeted.

Impact of Actions: Effective job performance results in positive community relations, public support, and the provision of quality, beneficial volunteer programs. Errors could result in the inefficient use of resources and in the failure to provide volunteer services.

Personal Contacts: Frequent internal contacts with staff and managers within the institution to coordinate, evaluate and assess programs and services needed. Frequent external contacts with businesses, civic, social and church groups, and volunteer agencies and organizations to educate the public, promote public relations coordinate efforts, exchange information, recruit volunteers, solicit donations and obtain general support.

Knowledge: Considerable knowledge of community, social service and human resource agencies and organizations, and the principles and practices of human resource management; and principles of volunteer management, grantsmanship and funding resources.

Skills: None identified for this class.

Abilities: Demonstrated ability to plan, organize and implement service programs and activities; and to communicate effectively, both verbally and in writing; to develop and conduct training for both volunteers and staff.

Licenses or Certification: None.

Education or Training: Graduation from an accredited college or university with course work in the social sciences, human resource management or a related field.

Level and Type of Experience: Progressively responsible administrative and supervisory experience; and prior experience in working with volunteer and community service organizations.

An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience.

This class was revised May 1989 as a result of the statewide Classification Review/Specification Update Program.