STATE TELECOMMUNICATIONS NETWORK SUPERVISOR 35162

7/1/91 B

This is the second and supervisory class in the State Telecommunications Network series. Positions in this class are found at the Department of Information Technology which operates and maintains statewide telecommunications systems that supply customer agencies with services for voice, data, and video transmissions. Responsibilities include supervising the work activities of staff involved in analyzing, designing, and implementing statewide telecommunications network services; determining network/application requirements and resources; recommending network design strategies and configurations; establishing network standards; and evaluating networking problems. This class is distinguished from the State Telecommunications Network Analyst by its supervisory responsibilities. This class is distinguished from the Telecommunications Network Analyst Supervisor by its responsibility for statewide telecommunications network services used by multiple state agencies.

Complexity of Work: Performs work of considerable difficulty which involves supervising the work activities for a staff that is analyzing and evaluating the performance of statewide telecommunications networks for voice, data, and video transmissions. Supervises the development of traffic engineering and planning strategies for telecommunications networks to include application programs which produce traffic utilization reports for monitoring and management reporting. Supervises the research and identification of agency network design requirements including security, cost/benefit, operational parameters, integration and inter-operability. Supervises the review and analysis of network service interruptions to ensure acceptable service levels. Establishes telecommunications network policies and standards to promote proper management of networks and ensure compliance with statewide standards and security procedures. Reviews telecommunications vendor contracts for equipment and services to ensure service level terms and conditions are being met. Consults with agency management and the Council on Information Management (CIM) on the design and implementation of voice, data and video networks and compliance of agency network policies and procedures with CIM initiatives. Supervises the planning, procurement, and installation of new or upgraded network components. Supervises staff responsible for diagnosing and correcting failures to ensure an operational networking environment.

Supervision Given: Supervises State Telecommunications Network Analysts, State Telecommunications Engineers, and other support staff.

Supervision Received: Receives general direction from a State Telecommunications Engineer Supervisor or a higher level administrator.

Scope: Work affects the operation, usage, performance, and resources of statewide telecommunications networks used by multiple state agencies.

Impact of Actions: Effective job performance ensures proper and continuous use of telecommunications equipment, facilities, and networks, on a statewide basis. Ineffective job performance may cause transmissions to be sent or received improperly, thereby resulting in a loss of transmission time, increased costs, and lost productivity.

Personal Contacts: Frequent internal contacts with engineers, network analysts, state agencies and CIM concerning network services, policies and procedures; with the State Corporation Commission on tariff matters; and frequent external contacts with telecommunications equipment and service vendors and other states' agencies concerning new products, services and problem resolution methods.

Knowledges: Considerable knowledge of integrated telecommunications network systems, engineering, software and protocols; data communications and digital electronics theory; local and wide area networks; industry standard network engineering specifications; tariffed service level standards for both network transmission facilities and equipment; communications equipment operations; and employee relations principles and management.

Skills: None identified for this class.

Abilities: Demonstrated ability to supervise the work of others; analyze and resolve complex networking problems; determine network switching and traffic loading; program in a high-level language; conduct technical research; recommend network upgrades; present proposals to management; supervise the installation of new network hardware and software; work effectively with others; communicate technological information to both technical and non-technical personnel; and instruct others in the use of communications equipment and facilities.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from an accredited college or university with major course work in computer science, telecommunications, engineering, information systems or related fields.

Level and Type of Experience: Considerable experience in supervising employees that monitor an extensive integrated telecommunications network serving multiple users; implementing computer networks; installing data communications equipment; and designing and engineering networks.

An equivalent combination of training and experience indicating possession of the preceding knowledges and abilities may substitute for this education and experience.

This class was established as a result of the Classification Review/Specification Update Program and replaces some of the positions in the Communications Engineer Manager and Computer Systems Chief Engineer classes, effective July 1991.