TELECOMMUNICATIONS NETWORK SUPERVISOR 35132

7/1/91 B

This is the second and supervisory class in the Telecommunications Network Analyst series. Positions in this class are found in agencies which operate and maintain telecommunications systems that supply multiple campus services for voice, data, and video transmissions. Responsibilities include supervising work activities of staff involved in analyzing, designing, and implementing telecommunications network services; determining network/application requirements and resources; recommending network design strategies; installing and maintaining telecommunications networks; establishing network standards; and evaluating network problems. This class is distinguished from the Telecommunications Network Analyst by its responsibility to supervise a subordinate staff.

Complexity of Work: Performs work of considerable difficulty which involves supervising the work activities of a staff responsible for analyzing the performance of telecommunications networks for voice, data, and video transmissions. Supervises the development of telecommunications network planning strategies to include application programs which produce traffic utilization reports for monitoring and management reporting. Supervises the research and identification of agency network design requirements including security, cost/benefit, operational parameters, integration and inter-operability. Supervises the review and analysis of network service interruptions to ensure acceptable service levels and network optimization. Consults with agency management in the design and implementation of voice, data and video networks. Establishes telecommunications network policies and standards to promote proper management of networks and ensure compliance with agency and statewide standards and security procedures. Supervises the planning, procurement, instal-lation, and documentation of new or upgraded network components. Supervises staff responsible for diagnosing and correcting failures to ensure an operational networking environment.

Supervision Given: Supervises Telecommunications Network Analysts and other support staff.

Supervision Received: Receives general directions from a Telecommunications Engineer Supervisor or a higher level administrator.

Scope: Work affects the operation, usage, performance, and resources of agency telecommunications networks.

Impact of Actions: Effective job performance ensures proper and continuous usage of telecommunications equipment, facilities, and networks. Ineffective job performance can cause transmissions to be sent or received improperly, thereby resulting in a loss of transmission time, increased costs, and lost productivity.

Personal Contacts: Frequent internal contacts with faculty, staff and students to plan and advise on networking requirements and problems, with other state agencies to resolve networking problems; and frequent external contacts with telecommunications equipment and service vendors to research new technologies and request repairs.

Knowledges: Considerable knowledge of telecommunications network systems, software and protocols; data communications and digital electronics theory; local and wide area networks; industry standard network engineering specifications; tariffed service level standards for both network transmission facilities and equipment; communications equipment operations; and employee relations principles and management.

Skills: None identified for this class.

Abilities: Demonstrated ability to supervise the work of others; analyze and resolve complex networking problems; supervise technical research; supervise the installation of new hardware and software or upgrades; work effectively with others; communicate specialized information to both technical and non-technical personnel; and to instruct others in the use of communications equipment and facilities.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from an accredited university or college with major course work in computer science, telecommunications, electrical engineering, information systems or a related field.

Level and Type of Experience: Considerable experience in supervising employees that design, implement, and monitor telecommunications networks and install and maintain voice, data and video hardware and software.

An equivalent combination of training and experience indicating possession of the preceding knowledges and abilities may substitute for this education and experience.

This class was established as a result of the Classification Review/Specification Update Program, and replaces some of the positions in the Electrical Engineer A and the Computer Systems Engineer Classes, effective July 1991.