UNEMPLOYMENT COMPENSATION SUPERVISOR 24314

01/01/92 B

This is the second class in the Unemployment Compensation Program series responsible for managing a unit responsible for benefits, taxes, or management support under the statewide Unemployment Insurance Program. This class is distinguished from the Unemployment Compensation Supervisor Assistant by its responsibility for the management of a unit of the statewide Unemployment Insurance Program and the supervision of staff. The class is distinguished from the Unemployment Compensation Assistant Chief, which manages all of the units responsible for administering either unemployment tax, benefits, or management support program.

Complexity of Work: Performs work of considerable difficulty involving the administration and maintenance of a unit responsible for benefit claim processing, eligibility determination, liability determination, tax assessment, or management support under the statewide Unemployment Insurance Program. Responsible for a centralized program which typically is administered through local Employment Commission offices. Plans and develops program procedures; determines automated processing needs; implements policy and procedure changes; interprets policies and renders decisions for issues not specifically covered by policies; communicates with employers, claimants, and other interested individuals to increase the understanding of the Unemployment Insurance Program, and to resolve problems and complaints; may develop and/or analyze management information; supervises a staff of employees; trains employees; monitors and evaluates employee performance; establishes priorities; and oversees the quality and quantity of work performed.

Supervision Given: Supervises semi-complex work of a professional, para-profession- al, and office services staff, typically of moderate size, involved with unemployment claims processing, tax processing or management support; may have an Unemployment Compensation Assistant Supervisor to assist in managing work flow and handling complex issues; positions in a claims processing unit typically include such classes as Hearing Officer/Unemployment Compensation, Claims Examiner, and Claims Technician; positions in a tax processing unit typically include such classes as Tax Examiner, and Tax Technician; and positions in a management support unit typically include such classes as Agency Management Analyst Senior, Agency Management Analyst, Tax Technician, Claims Technician, and Photocopy Supervisor.

Supervision Received: Positions in this class operate independently in daily operations and receive direction from an Unemployment Compensation Assistant Chief, or other higher level technical or administrative position, who provides guidance on changes in policies, procedures or priorities.

Scope: Manages a unit of the statewide Unemployment Insurance Program involved in benefit claim processing, eligibility determination, liability determination, tax assessment, or a management support function. Decisions or actions taken by these positions may affect individual employers and Unemployment Insurance claimants and, in some instances, employers or claimants generally.

Impact of Actions: The Unemployment Insurance Program is administered to claimants and employers on a statewide basis under the provisions of the Unemployment Insurance Act through central and local office management activities. Decisions regarding assessment of taxes and payment or denial of benefits directly impact the trust fund and the social and economic well-being of citizens. Decisions and actions also impact levels of efficient, effective, consistent services to the public, as well as agency image. Management support positions also may impact the level and use of Unemployment Insurance staffing.

Personal Contacts: Frequent external contacts with claimants, employers, other states' unemployment program staffs, state and federal auditors to interpret and answer inquiries concerning unemployment insurance statutes, rules and regulations, to clarify laws, and to resolve problems. Frequent internal contacts with local office staff, Regional Directors, and central office personnel to answer program inquiries, communicate data processing needs, schedule work, and resolve problems.

Knowledge: Considerable knowledge of the Virginia Unemployment Compensation Act and the laws, regulations, policies, and procedures related to the program administered. Working knowledge of automated systems, and the principles and practices of supervision and management.

Skills: None identified for this class.

Abilities: Demonstrated ability to plan, coordinate, and direct the activities of employees; to interpret and explain laws, regulations, and procedures; to communicate effectively orally and in writing; to deal tactfully with the public; and to develop and implement methods and procedures.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from a college or university with course work in business or public administration, management, law, or a related field.

Level and Type of Experience: Experience which provided a significant knowledge of the unemployment compensation program.

An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience.

This class, previously titled Unemployment Compensation Supervisor C, was revised and retitled as a result of a biennial review conducted by the Virginia Employment Commission, as part of the Classification Review/Specification Update Program, effective January 1992.