EMPLOYMENT SECURITY INTERVIEWER 24023

07/01/91 B

This is the first class in the Employment Security Interviewer series. Positions in this class work in either employment services to register, interview, test, and match qualified job seekers with job openings; or in unemployment benefits to interview claimants for unemployment compensation and assist them in filing their claims for benefits. This class is distinguished from the Employment Security Interviewer Supervisor class by the lack of responsibility for day-to-day supervision of a work unit and/or employment counseling responsibilities.

Complexity of Work: Performs work of moderate difficulty by interviewing job seekers or unemployment benefit claimants and evaluating information obtained to determine appropriate course of action. Positions review work history, qualifications, test scores, and job interests to determine suitability for job referral, or interviews claimants to ensure that the type of claim filed is appropriate based on employment type and location. Work is accomplished through face-to-face interviews, telephone contacts, and use of automated systems. In employment services, positions take employer job orders, search applicant files for selection and referral of qualified applicants, and visit employers to offer services and solicit job orders. May determine applicant eligibility for special programs, give group orientations, and/or conduct standardized testing. May work in one or more specialized programs: veterans, job corps, summer youth, older worker, dislocated worker, alien certification, federal bonding, trade adjustment act, or job service EEO complaints. In unemployment benefits, positions advise claimants of statutory rights and responsibilities for eligibility, and interview claimants to determine facts and prepare written claimant eligibility reports, to be used by a claims deputy in awarding or denying benefits. May conduct periodic in-depth review of the continuing eligibility of individual claimants.

Supervision Given: Supervision is typically not a factor. Some positions may function as lead workers.

Supervision Received: Performs work under the general supervision of an Employment Security Interviewer Supervisor, an Employment Security Office Manager, or an Unemployment Compensation Office Manager. Routine job duties are set in large part by laws, rules, regulations, and policies, particularly in unemployment benefits. Unusual situations are referred to the supervisor to ensure that consistent services are provided according to policy.

Scope: Positions assigned to this class participate in the day-to-day operation of employment services or unemployment benefits programs at the local office level, affecting the social and economic well-being of job applicants, employers, claimants, and the local economy of an area that may include several counties and/or cities.

Impact of Actions: Work performed affects the placement of qualified applicants in jobs and the timely and accurate payment of unemployment benefits to eligible claimants. Poor job referrals, inaccurate job orders, or tactless public relations may cause applicants to avoid agency services and may result in loss of credibility and diminished funding to the agency. Delay in the payment of unemployment benefits may result in financial hardship for unemployed individuals, while inaccuracies may result in overpayments. Efficient and reliable performance benefits the public and enhances the usefulness and image of the agency.

Personal Contacts: Frequent contacts are made to match job seekers with vacancies, to initiate unemployment benefit claims, and to provide information to claimants and employers regarding the unemployment insurance program. Occasional to frequent contact may be made with state and local agencies to provide or obtain information and with other organizations to facilitate job placements or the provision of other services.

Knowledge: Working knowledge of interviewing techniques; some knowledge of employment and wage laws and/or the laws, rules, and regulations governing unemployment compensation.

Skills: None identified for this class.

Abilities: Demonstrated ability to communicate effectively with employers and the public to discuss, interpret, and apply agency program standards and procedures.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from a college or university, or graduation from high school with related experience.

Level and Type of Experience: Experience in interviewing, employee selection, personnel or community work in manpower or training programs desirable.

An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience.

This class was revised in July, 1991, as a result of the update of agency-unique classes by VEC for the Statewide Classification Review/Specification Update Program.