HUMAN SERVICES PROGRAM COORDINATOR 22272

05/01/92 B

This is the second class in the Human Services Program Specialist series. Positions in this class are responsible for program development and implementation (service delivery) and for providing professional consultation and assistance to a statewide program for a targeted population; or for all aspects of the local management of a large, complex regional program which oversees localized program service delivery. Technical assistance and consultation primariy is focused on the role of liaison in brokering all aspects of ongoing service delivery, with emphasis on intermediate to long-range planning and monitoring the results of program operations to ensure that service objectives are satisfied, and to develop changes and modifications in order to improve service delivery programs. The Human Services Program Coordinator is distinguished from the Human Services Program Consultant by the latter's responsibility for long-range planning, trend and research analysis, innovative program design and development involving large, complex, statewide programs, and technical consulta-tion on all program issues. It is distinguished from the Human Services Program Specialist class by the Specialist's responsibility to provide technical assistance and consultation which primarily is pragmatic and operational.

Complexity of Work: Performs work of considerable difficulty related to modifications and adjustments necessary to keep human services programs current, and to assure that services to the targeted population are appropriate and accessible. The work involves drafting policy statements and procedures based upon analysis of laws, regulations, and reports; recommending new approaches designed to maximize service delivery through internal and external linkages; responding to inquiries from clients, citizens, and public officials; analyzing state and federal legislation to determine impact of program changes; assessing the effectiveness of services; projecting future requirements and work force needs and the supervising and monitoring of grant funds related to assigned programs. Positions may frequently represent the agency on task forces and committees, assist with the program planning process, and conduct special studies on specific aspects of assigned or closely related programs.

Supervision Given: Supervision typically is not a factor; however, positions may provide work direction to paraprofessional, office services and administrative support staff.

Supervision Received: Receives general direction from a Human Services Program Supervisor, Manager, Director, or other program manager.

Scope: Incumbents typically are assigned to a complex regional program or to a statewide program serving a limited target population.

Impact of Actions: The work significantly affects the accessibility and quality of service delivery systems, and the use of financial resources dedicated to the program.

Personal Contacts: Incumbents have frequent internal and external contacts with management and staff in the state agencies, local government jurisdictions, and the private sector for the purpose of exchanging information, developing plans, and coordinating service delivery activities related to the assigned program.

Knowledge: Considerable knowledge of human service programs for the assigned area, and the developmental and operational systems needed to deliver services to clients; of the federal, state, and local government systems that provide, mandate, and/or fund human service programs; of the techniques and methods used for program evaluation; some knowledge of grants management and the principles of fiscal management.

Skills: None identified for this class.

Abilities: Demonstrated ability to interpret laws, rules, regulations and guidelines and to assess the degree of compliance therewith; to develop, implement, monitor, and evaluate human service delivery programs, and to provide sound technical and programmatic assistance to service providers; to analyze information and form sound conclusions and communicate findings and recommendations both orally and in writing; and to conduct research or studies independently and to solve complex problems and design programs to meet stated service delivery goals and objectives.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from an accredited college or university with major course work in psychology, rehabilitation, social work, counseling, education, hospital administration, or a related field.

Level and Type of Experience: Professional experience assisting or providing service delivery as part of a human services program. Experience should include program development, implementation, and evaluation.

An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for this education and experience.

This class was revised as a result of a Classification Review/Specification Update study. It replaces the Human Services Program Coordinator Senior and the Community Services Coordinator classes, effective May 1992.