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Carries out the collection procedures for the settlement of unpaid bills of medical hospital patients.

The duties involve analyzing patients' unpaid accounts; investigating the financial status of patients, families of patients, end guarantors in an effort to fix responsibility for payment of debts owed the hospital and to effect satisfactory settlement of the debts. The duties also involve working with the heed of the credit program in planning the procedures to be followed, preparing cases for court action, and supervising several employees engaged in clerical work related to the billing and the collections function. The duties are performed under the direction of a H06pital Accounts Collection Manager.

Examples of duties characteristic of positions in this class:

1. Confers and corresponds with patients and guarantors who have failed to fulfill their obligations to the hospital and attempts to collect past-due accounts, or to make or renew credit arrangements with the proper hospital authorities.

 

2. Studies and analyzes patients' unpaid accounts to determine collectibility and to decide what methods of follow-up should be used; decides which accounts should be given special consideration, works out special arrangements for settlement, and reviews these accounts periodically to see that the debtors comply with the special ~an&emant6.

3. Checks unpaid accounts for completeness and accuracy of form as they come into the credit office and distributes the accounts

for processing.

Assembles all data regarding delinquent accounts which are to be

warranted; warrants the debtor; obtains court judgment; works out

methods of payment; appears in court as witness for the hospital

in cases in which the debtor contests the hospital’s claim; keeps

complete record of all court cases. In some instances refers

unpaid accounts to outside collection agencies.

Interviews hospitalized patients in an effort to make satisfactory

contracts for payment of bills with the patients before they are

discharged.

Checks all bills returned because of unknown address and attempts

to find correct address.

Explains credit procedures to debtors and explains or apologizes

for mistakes made by the hospital in billing patients.

Completion of standard college course including or supplemented by courses in accounting, credit and collections, salesmanship or related subjects. Successful experience related to the duties of the position may be substituted for the required education on an equivalent time basis.

Considerable knowledge of credit and collections principles and practices; general knowledge of the law pertaining to the collection of delinquent accounts; general knowledge of the methods of conducting interviews and investigations; general knowledge of the principles of supervision and office management; ability to conduct investigations and interpret laws, rules and regulations pertaining to credit and collections; ability to deal effectively with people.