HUMAN SERVICES PROGRAM MANAGER 22042

7/1/90 A

This is the second and managerial level class in a series responsible for professional program management in an agency's central office. Positions in this class manage a complex statewide or a multiple component human service program serving a large targeted population. A human services program is defined as a program providing service(s) to a population of citizens with special needs including the mentally ill; the retarded; substance abusers; and the socially, financially, and physically disadvantaged. Duties include planning, directing and evaluating the services provided to the targeted group. This class is distinguished from the Human Services Program Supervisory by the Manager's responsibility for an entire program serving an identified population. It is distinguished from the Human Services Program Director by the latter's responsibility for directing all programs related to a comprehensive statewide services system in direct support of the agency's mission.

Complexity of Work: Performs work of considerable difficulty requiring the management of a complex system through planning, directing, monitoring, and evaluating specialized human services programs. the work typically involves identifying population needs, establishing program goals and objectives, formulating budgets, managing grants, performing human resource management functions, coordinating internal and external work activities, supervising, directing and implementing departmental policies related to the program area. Assists the Human Services Program Director or other agency administrator with overall management of division or department-wide work functions such as program goals and objectives, planning, monitoring, and evaluating of specialized programs. Represents the agency on task forces and committees, which may be internal or external.

Supervision Given: Provides general supervision to a staff of Human Services Program Supervisors or program specialists by comparing performance reports against planned accomplishments, and providing technical assistance regarding methods of providing services, and interpreting guidelines and policy requirements.

Supervision Received: General direction is received from a Human Services Program Director, Assistant Commissioner or other agency administrator who direct the administrative and professional functions in a division providing comprehensive human services delivery programs.

Scope: Manages a multi-faceted, specialized statewide program serving a large targeted population.

Impact of Actions: Decisions substantially affect program development for services received by a statewide population of clients, the quality of services, and the health and social well-being of the clients and the finances and the public image of the agency.

Personal Contacts: Frequent internal and external contact with agency managers, program supervisors, staff of other agencies, service boards, the public, and federal, state and local officials.

Knowledge: Considerable knowledge of management practices and principles; working knowledge of human services programs and the needs of clients.

Skills: None identified for this class.

Abilities: Demonstrated ability to organize and manage the work of diverse functions of support staff to interpret and apply federal and state laws and regulations; to provide consultative/technical assistance to geographically dispersed staff; to communicate effectively orally and in writing; and to identify program problems and develop resolutions.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from an accredited college or university with major course work related to mental health, mental retardation, substance abuse, social work, rehabilitation, counseling, psychology, business or public administration, a related human services field.

Level and Type of Experience: Considerable experience in planning and supervising human services programs including supervision of professional staff that requires cooperation across agency and jurisdictional boundaries.

An equivalent combination of training and experience indicating possession of the preceding knowledges and abilities may substitute for this education and experience.

This class was revised as a result of the Classification Review/Specification Update Program and replaces several agency unique classes, effective July 1, 1990.