HUMAN SERVICES PROGRAM SUPERVISOR 22041

7/1/90 A

This is the first and supervisory level class in a series responsible for professional program management in an agency's central office. Positions in this class supervise a component of a statewide human services program. A human services program is defined as a program providing service(s) to a population of citizens with special needs including the mentally ill; the retarded; substance abusers; and the socially, financially, and physically disadvantaged. Duties include supervising the activities of a professional staff, administering a budget, and recommending development or revision of program policies. This class is distinguished from program staff positions by its supervisory responsibilities. It is distinguished from the Human Services Program Manager by the latter's responsibility for an entire program, and its larger and higher level subordinate staff.

Complexity of Work: Performs work of moderate difficulty that requires planning and supervising the work of professional and technical employees assigned to a portion of a major human services program. The work involves preparing proposals, program plans, policies, and procedures; assessing the effectiveness of program guidelines and projects and resolving immediate operational program problems. Much of the day-to-day work is accomplished through the supervision of others. In developing program policies and guidelines, the incumbent must consider the objectives to be accomplished, the effect the guidelines will have on the accomplishment of objectives, and what must be involved in their formulation so consensus and coordination will be achieved. Incumbents may identify program priorities to govern the disbursement of planned and unplanned funds.

Supervision Given: Provides general supervision to a staff of program specialists who review and evaluate projects and operations for conformity to standards, compare performance reports against planned accomplishments, and provide technical assistance regarding methods of providing services, and interpreting guidelines and policy requirements.

Supervision Received: General direction is received from a Human Services Program Director, Human Services Program Manager or other agency administrator with major budget and policy responsibilities.

Scope: Develops operational guidelines, policies, and procedures for a portion of an agency program that affects the social, physical, and economic well-being of clients and those concerned with their care.

Impact of Actions: Decisions have a moderate impact on the method used to provide services to clients and how resources are allocated.

Personal Contacts: Frequent internal and external contact with agency managers, employees, and staff of other agencies, community representatives, and clients regarding program policies and goals.

Knowledge: Working knowledge of agency services and delivery methods. Considerable knowledge of management principles applied to human service systems; and of the principles, practices and techniques to deliver human services in institutional and community settings.

Skills: None identified for this class.

Abilities: Demonstrated ability to analyze data, problems, and situations; determine appropriate actions; arrange the actions in an orderly sequence; and establish criteria to judge their completion. Demonstrated ability to work cooperatively with others, and to communicate effectively both orally and in writing.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from an accredited college or university with major course work related to mental health, mental retardation, substance abuse, social work, rehabilitation, counseling, psychology, business or public administration, or a related human services field.

Level and Type of Experience: Experience in social services program administration which included developing and evaluating outcomes. The experience should include regulatory and consultative roles with involvement in both direct and administrative matters.

An equivalent combination of training and experience indicating possession of the preceding knowledges and abilities may substitute for this education and experience.

This class was revised as a result of the Classification Review/Specification Update Program and replaces several agency unique classes, effective July 1, 1990.