STORE OPERATIONS SUPERVISOR 13033

EFFECTIVE DATE: 07/01/91 EEO CODE: F

This is the first supervisory class in the Store Operations series. Positions in this class are assigned to retail-type store operations such as bookstores, convenience stores, canteens, and gift shops. Positions either have charge responsibilities for a small store; or function as ASSISTANT managers and have responsibilities for a narrower scope of operations in a larger store. This class is distinguished from the Store Clerk Senior class by its responsibility for supervising staff and for overseeing store operations. It is distinguished from the Store Operations Manager class by its focus on daily operational activities rather than longer range planning and policy functions.

Complexity of Work: Performs work of moderate difficulty requiring supervision of retail-type store operations. Duties include identifying items to be stocked and determining appropriate stock levels to be maintained; initiating orders to replenish stock; developing vendor sources; overseeing maintenance of stock and displays; determining and adjusting prices and mark-ups; maintaining inventory records, cash controls, and reports of sales; and supervising Store Clerks, inmates, students, and/or office services staff in the operation of cash registers, stocking of shelves, inventorying, and maintaining good customer relations. Positions may charge inmate, patient, student, or resident accounts and maintain records for these charges. Those positions serving as assistants to higher level managers are generally responsible for daily operational activities whereas their supervisors are responsible for longer range planning.

Supervision Given: Positions typically provide general supervision to Store Clerks, office services staff, inmates, or student workers performing routine store operations and customer service functions. Positions working in an ASSISTANT manager capacity may provide functional supervision while a higher level manager provides formal supervision.

Supervision Received: Receives directions from a dean, business manager, food operations manager, Store Operations Manager, or other higher level administrator.

Scope: Store operations provide convenient access to merchandise and services to students, faculty, inmates, residents, and, in some cases, the general public.

STORE OPERATIONS SUPERVISOR

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Impact of Actions: Maintenance of an adequate inventory of merchandise, competitive pricing of stock, and appropriately scheduled hours of operations ensure that necessary services are provided to customers and promote good customer relations. In a college or university setting, the timely acquisition of textbooks and related instructional materials is essential to faculty and student instructional preparation.

Personal Contacts: Positions have frequent internal and external contact with agency staff to identify items to be stocked; with vendors to ensure timely delivery and competitive pricing and with customers to provide direct service

Knowledges: Working knowledge of retailing and marketing; inventory control; record keeping practices and procedures; and of supervisory principles.

Skills: Working skill in operating a cash register.

Abilities: Demonstrated ability to supervise the work of others; to identify appropriate merchandise and inventory levels; to calculate and recommend appropriate price markups; and to communicate effectively with customers and vendors.

QUALIFICATIONS GUIDE*

Licenses and certification: None.

Education or Training: Graduation from high school or equivalent.

Level and Type of Experience: Some experience in retail store operations, inventory control, marketing, and/or developing vendor resources.

An equivalent combination of training and experience indicating possession of the preceding knowledges, skills and abilities may substitute for this education and experience.

This class was established as a result of the Classification Review/ Specification Update Program and replaces the Store Manager A class, effective July 1991.