7/1/86 F

This is the first class in a series which plans, coordinates, manages and reviews the work of several units engaged in a variety of interrelated administrative and clerical functions in support of licensure, regulatory or public service programs. This class is distinguished from office services supervisors by the nature, complexity and magnitude of the work and staffing which places considerable emphasis on accomplishing the work through the management of subordinate supervisors. The number of units managed requires a broader knowledge base and the resolution of more complex problems or interpretations of policies, standards, court orders, rules and regulations.

Complexity of Work: Performs work of considerable difficulty in establishing and maintaining quality and production standards. Implements procedures and standards among units managed. Ensures operational costs are within budgetary limits. Reviews, summarizes and evaluates reports from subordinate supervisors; guides and evaluates subordinate supervisors in training and employee relations management functions; selects, assigns, trains and reviews subordinate supervisors. Work may require reviewing and commenting on the impact of legislation or program changes on operations. May also require appearing in court to defend action taken within the units supervised.

Supervision Given: Supervises Office Services Supervisors Senior, Office Services Supervisors, Program Support Technicians, Office Services Specialists. and other classes.

Supervision Received: General direction is received from an Office Manager Senior or middle or upper level manager.

Scope: Work affects procedures in several units which are coordinated with other units, other state agencies, localities and the private sector.

Impact of Actions: Employees in this class are responsible for the adequacy and accuracy of work products of several sizable work units. Decisions may have a direct impact on the Public.

Personal Contacts: Contacts are made with supervisors of other units affected by the work to coordinate the work flow, answer questions and attempt to resolve conflicts. Contacts with the general public and representatives of other state agencies, localities or the private sector are to explain statutory and program requirements.

Knowledge: Considerable knowledge of supervisory principles and practices, office procedures and equipment, business English, math and work organization

Skills: Working skill in operating office equipment including automated equipment, as required to accomplish the work.

Abilities: Demonstrated ability to supervise and organize work; compose correspondence and prepare reports; and interpret, explain and apply a variety of rules, regulations and standards.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from high school which included or was supplemented by courses in business administration.

Level and Type of Experience: Experience in supervising clerical and administrative office work.

An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this training and experience.

This class is one of the 15 new generic classes established in the Office Services occupational group effective July 1, 1986, as a result of the statewide clerical classification study.