PROGRAM SUPPORT TECHNICIAN SENIOR 11046

7/1/86 E

This class is the highest paraprofessional level for positions which are responsible for the administrative aspects of a program requiring the exercise of independent judgment and decision making and involving the application and interpretation of rules, regulations, policies and procedures of an agency or institution. Positions in this class typically determine if compliance with programmatic requirements are met and approve or disapprove services, projects, activities or financial payments. This includes the processing of applications, certificates, grants or other program records.

Complexity of Work: Performs work of considerable difficulty which requires the identification and analysis of a variety of factors. The work typically involves the application of rules and regulations in support of program goals. Determines if programmatic requirements are met in order to comply with established laws and policies by identifying and locating necessary information through interviews, investigations or research; collecting and assembling a variety of information from within and outside the agency; and analyzing the information to reach logical and legal conclusions. May calculate or check calculations in order to verify the accuracy of computations by using a prescribed formula and established standards. Makes recommendations in order to assist professionals in performing their work and resolving problems by using knowledge of the program, consulting with others and collecting data.

Supervision Given: Supervision is typically not a factor.

Supervision Received: General direction is received from a department head, mid-level manager, unit manager or other professional. Employees in this class are responsible for planning and carrying out assignments, interpreting policy and resolving programmatic issues. Consultation with the supervisor is expected on unusual situations.

Scope: Employees in this class are responsible for a program or phase of an assigned activity which has an effect not only on the organization but others outside the organization.

Impact of Actions: Reaches conclusions which affect other investigations, research, or the social or economic well-being of persons.

Personal Contacts: Has frequent contacts with sources outside the agency or university by telephone, in writing or in person. Interviews individuals of varied backgrounds to gather data or resolve discrepancies. Counsels and advises individuals on appropriate actions to take. Follows-up with those involved in the program to monitor activities.

Knowledge: Considerable knowledge of the program being administered, related rules and regulations, and technical aspects of the subject area. Working knowledge of types and needs of clientele served and counseling techniques.

Skills: Working skill in operating office equipment including automated equipment, as required to accomplish the work.

Abilities: Demonstrated ability to apply and interpret regulations as related to the program, interview and counsel individuals, apply logical sequences to the analysis and resolution of an issue, and communicate with others effectively.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from high school in a program which includes course work in business administration.

Level and Type of Experience: Experience related to the program area indicating possession of the applicable knowledges, skills and abilities.

An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this education and experience.

This class is one of the 15 new generic classes established in the Office Services occupational group effective July 1, 1986, as a result of the statewide clerical classification study.