OFFICE SERVICES SUPERVISOR SENIOR 11027

11/1/91 F

This is the second class in the Office Services supervisory series. Positions in this class serve as first line supervisors of employees engaged in administrative and office services duties such as filing, typing, data entry, information processing, document review, postal services, telephone switchboard operations, police communi-cations, or other office services activities. Positions in this class supervise two or more office functions such as typing and document review units, licensing or registration units, with office functions of considerable magnitude and complexity. This class is distinguished from Office Services Supervisor by the multiplicity of office functions, emphasis on supervision rather than performing office functions, and by the complexity of work.

Complexity of Work: Performs work of unusual difficulty, providing supervision to multiple work units. The work requires independent judgment in the application of rules, regulations, policies, and procedures of state and federal government. The more difficult work is referred to the incumbent for disposition. Responsibility exists for final review of work before it leaves the unit. Implements unit objectives; schedules, assigns, reviews and monitors work; maintains quality and production standards; makes changes in organization of the work to improve work flow; plans for substantial changes in work flow; performs employee relations and training functions; and ensures work flow and operational consistency in more than one office.

Supervision Given: Supervises Program Support Technicians, Office Service Supervisors, Office Service Specialists, Office Services Assistants, Postal Aides, Postal Assistants, and Police Communications Dispatchers.

Supervision Received: Receives direction from an Office Manager Senior, Office Manager, middle or upper level manager, or professional who provides a general outline of the work to be performed and is consulted on significant changes in policies, methods, or procedures and on controversial issues.

Scope: Work affects the accuracy and reliability of functions supervised and of other offices, and of the services delivered by the units.

Impact of Actions: Decisions and review of work impact the accuracy and adequacy of office services, as well as the quality of services rendered the public.

Personal Contacts: Frequent external contact with the public to explain policies, procedures, rules, and regulations. Frequent internal contact with other organi-zational units to coordinate activities and work flow.

Knowledge: Comprehensive knowledge of the principles and practices of supervision, of business English, math, office procedures and equipment.

Skills: Working skill in operating automated office telephone exchange and/or postal operations equipment.

Abilities: Demonstrated ability to supervise the work of others; to establish priorities and to develop work schedules; to compose correspondence and reports; and to read, interpret, explain, and apply policies, standards, rules, and regulations.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from high school or equivalent.

Level and Type of Experience: Extensive clerical experience which included the responsibility to supervise a clerical unit(s).

An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this education and experience.

This class was revised to include positions in the Switchboard Supervisor B class, effective November 1, 1991.