OFFICE SERVICES SUPERVISOR 11026

11/1/91 F

This is the first class in the Office Services supervisory series. Positions in this class supervise employees engaged in administrative and clerical office functions such as filing, typing, data entry, information processing, document review, mail and postal operations, billing and collection, switchboard, postal or other office service activities. Responsibilities include scheduling, assigning, and reviewing work; training and evaluating employees. This class is distinguished from the Office Services Specialist by the requirement to supervise an office function and a staff of office services employees. It is distinguished from the Office Services Super-visor Senior by the latter's responsibility to supervise multiple work units or functions.

Complexity of Work: Performs work of considerable difficulty requiring the exercise of independent judgment in determining priorities, scheduling work, and applying employee relations policies and procedures. Evaluates, trains, and directs subordinates to maintain and improve office productivity by developing expectations, objectives, and counseling employees. Recommends and implements disciplinary action to change behavior by determining appropriate steps to take while following established rules and regulations. Recommends employees to be hired to maintain a well-qualified work force by comparing selection factors and following guidelines. Acts as a first line supervisor, performing the more complex duties in areas such as filing, registration, data entry, word processing, or providing information to the public. Monitors the quality of work performed and maintains office statistics.

Supervision Given: Supervises Office Services Aides, Assistants, or Specialists, Postal Aides or Assistants, or others assigned to the work unit.

Supervision Received: Receives direction from a higher level office supervisor, office manager, professional, or other administrative manager. Problems are solved in accordance with instructions, policies, previous training, and accepted practices. The supervisor is consulted on unusual situations and on changes in policies, standards, methods, and procedures affecting the work.

Scope: Activities affect the efficiency, accuracy, and reliability of other processes and functions as well as the work of subordinates.

Impact of Actions: The work impacts the quality and timeliness of the work produced in the work unit.

Personal Contacts: Frequent internal and external contacts with individuals in the organization, other agencies, or the public to gather or supply information concerning the work function.

Knowledge: Considerable knowledge of the principles and practices of supervision. Considerable knowledge of office practices, procedures, and equipment, and of business English and math.

Skills: Considerable skill in operating automated office equipment.

Abilities: Demonstrated ability to train and supervise a small group of employees; to process data into reports and check materials for accuracy; to establish priorities, assign and schedule work; to file, type, or enter data; to respond to multiple telephone lines in an efficient manner.

QUALIFICATIONS GUIDE*

Licenses or Certification: None.

Education or Training: Graduation from high school or equivalent.

Level and Type of Experience: Considerable clerical experience in a variety of administrative and office services functions which included lead worker responsibiities.

This class was revised to include some positions in the Switchboard Operator B and Switchboard Supervisor A classes, effective November 1, 1991.